Privacy Policy

ESMThub (“ESMThub,” “we,” “us,” or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our websites, applications, and service management tools (collectively, the “Services”). By accessing or using our Services, you consent to this Privacy Policy.

ESMThub operates a range of cloud-based enterprise platforms designed for mission-critical sectors:

• Medical Equipment Management: Medical asset tracking, equipment service scheduling, and JCAHO/FDA compliance workflows.
• Workforce Optimization: Smart technician dispatching, routing, and field engineering automation.
• Work Order Intelligence: Real-time service analytics, IoT failure prediction, and maintenance dashboards.

We collect information necessary to deliver and optimize our EAM and CMMS services:

• Personal Information: Names, emails, phone numbers, company names, payment credentials, and profile details.
• Usage Information: IP addresses, browser specifications, operating systems, and page interaction metrics.
• Device & Telemetry Data: Equipment serial numbers, physical locations, telemetry logs, and machine performance.
• Cookies & Tracking: Local preferences, session variables, cookies, and other tracking technologies.

We use the information we collect for several operational purposes:

• To run, maintain, and upgrade our service management software.
• To optimize service dispatching and calculate response SLA metrics.
• To generate audit-ready compliance logs for JCAHO, FDA, and ISO standards.
• To analyze equipment failure patterns and trigger preventive actions.

We share information only in specific circumstances necessary for operations:

• Service Providers: Third-party hosting, database, and payment processing vendors.
• Healthcare & Service Partners: Dispatching tasks to authorized service providers or regional engineers.
• Legal & Regulatory Audits: Cooperating with regulatory inspectors (JCAHO, FDA, ISO) to verify service histories.

We implement robust technical and organizational security measures to protect your medical and operational data. However, no data transmission is completely secure, and you are responsible for keeping your login credentials safe.

You have the right to access, correct, port, or request deletion of your personal and equipment record data. For inquiries, contact privacy@esmthub.com.

For privacy questions, concerns, or to exercise your rights, contact us at: